Flower City Management

Location

277 Alexander Street, Suite 200, Rochester NY, 14607

Hours (as of December 2008)

Info Needed

Phone

585 647 6116

Accessible

Yes/No

Website

http://www.flowercitymanagement.com

Reviews

http://search.buffalo.bbb.org/codbrep.html?ID=30001642#CustExp

Flower City Management is an apartment rental company located on Alexander Street in Rochester.

Comments:

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2008-12-31 17:20:31   Everyone at Flower City Management is a pleasure to meet except the landlords. They have little to no respect for their tenants and are only interested in getting by to meet code. Landlords are only nice enough to you to retain you if they cannot find another leaseholder. This downtown area is unfortunately very popular to live in, so there is NO need to retain you, so the apartments will be in a shabbier condition than a regular apartment complex. Landlords refused to give me more hot water (currently running at 13 minutes), the windows are terribly drafty, and it is quite cold on cold winter days and nights. Upon move-in, I had no working stove/oven, hot water for 5 minutes, doors that did not close, and indoor temperatures of 50-55 degrees without heat. I would advise you to stay away from Flower City Management as your next place to live. The landlords lie, hang up on you, shout at you, and have no interest in our living conditions. Christine is especially unpleasant. —ChristineChen

2009-02-25 20:09:14   Christine is by far one of the most unprofessional, rude, and worst landlords I have ever dealt with. The apartment was not ready when we had moved in. The front door didn't close correctly, the apartment was drafty and freezing, the realtor lied to us when showing the apartment. After complaining several times, the things that needed to be fixed were completely half assed. The outside of the building is a dump. The inside looks like 1970, and I'm sure if it was inspected they would recieve many citations. She not only was insulting, but was also lazy in fixing anything or doing her job. DO NOT LIVE IN ANYTHING OWNED BY THIS COMPANY —anonymous23

2009-02-27 10:54:06   I rented from these people and I tell all my friends to avoid them at all costs. They care nothing about tenants, just the money they think they are entitled to. My heat was not working and they came out 4 times to fix it, it turns out they were only checking the boiler in the basement and not checking the fact that despite everything in the basement being fine, the air coming out of my vents was cold. They said they were checking the air in my apartment and I suspected they were not. On one of the days they said they were going t be there, I put scotch tape on two places on the only door going into my apartment. I spoke with Sandra who said they had checked it and it was fine (it wasn't) but when I got home, the scotch tape was still there undisturbed—they lied about going into my apartment. When I moved out, Sandra lied to me and charged me extra for cleaning. The girl who moved into my place was there when Sandra said the cleaning lady was there and so it was impossible for them to have had to have 3 hours of cleaning. I had to move in late because they put varnish down on a floor on the day I was supposed to move in and then had to take a day off to move in during the week instead of the weekend as I had planned. Sandra's son also owns Mr. Rooter, I avoid them because the apple probably does not fall far from the tree. —BadFish

2009-06-27 12:02:47   I have to agree with the other comments here - do NOT rent from FCM. About 1 month after I moved in to my apartment it rained heavily and I noticed that my bathroom wall was wet, which is under the sloped roof. I told FCM about the leaky roof and after a great deal of prodding they had someone come and do a half-assed patch job on the small portion of roof by my bathroom wall. Next rain storm, sure enough, the wall was dripping water again. It has now been months and months, and I have called them about the roof probably every week or two, as my bathroom wall is, at this point, crumbling apart and I'm constantly battling the mold that clings to it. They haven't done a thing about it. I have the City involved now, and the inspector I spoke with told me that they have multiple code violations on most of their properties. The last time I called, Christine told me that my crumbling, disgusting bathroom wall wasn't a priority because they were too busy getting empty apartments ready to show prospective tenants. Their attitude is that once they have you bound by a lease you are no longer a priority - unbelievable! I also informed the city of a huge plumbing leak in the common foyer area of the building (FCM's response to my complaint about this was to put a bucket under the leak). Hopefully the City will deal harshly with them - the inspector I spoke to was incredibly unimpressed with her experience with them, and seemed as frustrated as I was. Avoid them at all costs! —585ism

2009-07-12 18:10:45   I completely agree with everything everyone else is saying about Flower City Management.

They showed me an apartment when someone else was still living in, and failed to mention that his furniture covered up the fact that the floors were crooked. They then told me it would cost me an extra $300 for a transfer.

Christine literally told me that moving my files and handing me a new key would cost me $300.

Chapel Hill should have NEVER been made into an apartment. Walls are so thin you can hear people walking across the room to get a beer.
They also take several weeks to fix your locks. And they never get it right the first time.

They charge you extra hidden fees left and right. I regret ever meeting these people.

They care only about money. I feel ripped off, conned, and I regret moving in.
Find a better place with friendlier people for a lower price.

—jjj2022

2009-09-01 14:32:32   Wow! I thought I was the ONLY tenant who hated FCM!!!! I had such a bad experience with these people—I was given misinformation about my expenses for the apartment before I signed the lease (what utilities were included), and then had a horrendous time getting the maintenance crew to fix things...I also had an apartment that had a leaky roof, mold from the water stains because of the leaky roof, aggressive mold around the shower, and RODENTS. Apparently, no one else complained about the infestation (in the winter, I would see 1-3 a week and could hear scurrying in the ceiling..and no, the people above me did not own pets), a light fixture in the bathroom with an electrical problem that they did not fix and had said they would when I moved in. Also in the winter, I had to call Neighborhood Service Center about the mice, as well as problems with the temperature my heat was being run at (well below 68 degrees). Not to my surprise, they said that my particular house had 2 citations (cracks in foundation, in need of paint...they hadn't been inside it yet!). TOTAL RIPOFF, and Christine is just quite frankly the rudest person I had ever had to interact with. It's now been over 30 days since I have moved out and have been waiting to get my security deposit back! I had been a good tenant: quiet, thoughtful to other tenants, and very very clean, and paid rent on time. I tell everyone to not rent from them. I'm just waiting to see if they took anything out of the deposit. AVOID FLOWER CITY MANAGEMENT!!!!!!!! —leasle11