Hicks and McCarthy

Location

23 South Main Street, Pittsford, NY 14534

Hours (as of May 2009)

BREAKFAST: Monday-Friday: 7:30am-11:00am & Saturday: 8:00am-11:00am

LUNCH: Monday-Saturday: 11:00am-5:00pm

DINNER: Monday-Friday: 5:00pm-9:00pm & Saturday: 5:00pm-9:30pm

SUNDAY BRUNCH: 8:00am-2:30pm

AFTERNOON TEA: Thursday-Saturday: 3:00pm-5:00pm

Phone/Fax

585 586-0938/585 385-5561

Accessible

Yes

Website

http://www.HicksandMcCarthy.com/

Reviews

5/6/09 City Newspaper Review

Hicks and McCarthy is a small café restaurant right in the middle of the Village of Pittsford. Open 7 days a week serving breakfast, lunch, dinner, sunday brunch, and proper English afternoon tea. A nice selection of wines are available, as well as import and domestic beer. Behind the café is the wonderful little shop Fine Gifts. Visit the homepage for more info, menus, photos, and directions.

Comments:

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See Archive Page for comments prior to 2008.

2008-03-17 12:35:24   Great location and good service but the food was terrible. On a sunday afternoon at 1:00, the restaurant wasn't terribly busy. The cappucino was lukewarm and weak. I ordered the veg. frittata and was served an omelette with vegetables on it. In their recent past, the veggies had been nuked and thrown into a skillet with plenty of grease. In short, the food was incredibly bad. The waitress was wonderful and I felt awful for her but we will NEVER go back. —SmitaRao

2008-03-22 22:32:15   As a resident of Pittsford, I wish I could say I like this place. I have had some unpleasant experiences there and will not be returning. A friend of mine went with her kids, who were 18 months and 3 years old at the time the baby made a mess on the floor and the manager asked the mother to pick up the food! the manager also asked her if she would let her child do this at home. If they hadn't already ordered they would have all gotten up and left, they had a pretty big party. RUDE STAFF, I don't really care if you are Naz or Fisher student, you should really know better and have manners, IMO! I have also told other friends with kids not to eat here. b/c they aren't kid friendly. Go to the Coal tower instead. —JenniferWynne

2008-03-23 11:54:53   I've been here with my kids, now 5 and 7, several times, and never had an issue with the servers at all. They were fine. The food was also OK, but really nothing to write home about.

In regards to the manager's comments in the previous post... honestly, if the child is making a mess on the floor, the parent *should* be picking it up. THAT is good manners, as there ate limits to what the waitstaff should be expected to do. Heck, if the kids are throwing food on the floor, they should have been taken outside before it got to the point where it was noticeable. Been there, done that, got the t-shirt. Sometimes, having to leave to spare the other patrons and the staff is just part of being a good parent. —RichMulvey

2008-03-26 22:03:13   Rick Mulvey, Your point is taken, but I still think that it's bad taste that a manger is rude to a patron. Rude is rude, I think that when you approach an individual you use a calm warm voice, no reason to be condescending. I think that most people have enough common sense to pick the mess up that their child is making and from what I understand my friend had no problem with cleaning up the mess. I have 2 kids and one more on the way and have never been treated as my friend was. Hicks and McCarthy was much better back in the late 80's- early 90's. —JenniferWynne

2008-08-08 20:40:04   I took out of town guests for lunch and we had a good experience. Our waitress was friendly, the food was good. I have no complaints. —ShawnaLusk

2009-01-25 09:47:01   Went with my wife and 2-year old and 7-month old for breakfast on 1/24. Got seated fairly quickly, and that's the last time "quickly" or even "promptly" will be used in this review. Our server was a 60-year old retiree who should get out of the server business. She took forever with everything and only game back to bring our food and take it away. I had one cup of coffee with breakfast... ONE! Never asked if I wanted a refill. When she brought the check, I practically threw my card at her before she could walk away. It was busy, but is that now an excuse for bad service? If she had acknowledged how busy they were and apologized for the crappy service that would have almost made it OK. The food was pretty good, and I've had many business meetings there in the morning with good service. But this particular visit was really blah. —DavidGottfried

2009-05-10 19:30:05   We've always had good experiences here. I've brought out of town guests here and always been pleased. Their luncheon chicken caesar wrap is excellent! Once they had a creamy chicken and rice soup that was awesome. The lobster ravioli and pasta bolognese are excellent. Service is hit and miss - there's a young guy that worked there, short blond hair - he was good, not sure if he's still there. Prices are reasonable. We'll keep going back! —DGandDJ

2009-10-23 10:03:23   I used to work here in high school as an after school job. If nothing has changed, it's not a clean place. One example of this, they used to re-use the bread...so if a table didn't eat all the bread from their basket, they would combine it with other uneaten breads to give to a new table. I was given a free meal every shift, and I was usually so disgusted with the back room and prep stations that I brought my own. YUCK. —Leisel

2010-02-13 17:04:49   Went for lunch on a recent Saturday. Were seated right away and were among about 10 other people there.That is what made our 2 hour stay there hard to understand. We placed our order ( a wrap and a sandwich) 5 minutes after we were seated. Were told at least 4 times that our food would arrive in a minute. After 45 minutes and still no food we were told the night cook was in and he was not familiar with the lunch menu. Let me remind you we ordered a wrap and a sandwich. When food arrived, the wrap that I ordered came with a dressing that I requested be left off. My wife was happy with her meal but less than thrilled with the service. Now I must be fair and say that they offered to take the wrap off the bill, but by that time the damage was done. May be a fluke, but my wife and I just seem to have bad luck when we dine in Pittsford. —almorinelli

2010-03-15 15:41:02   Coal Tower in Schoen Place is better, and cheaper. —ScottLaRock