Mount Hope Service Center

Location

1471 Mt. Hope Avenue Rochester, NY 14620

Hours (as of August 2009)

Monday - Friday: 7:00AM to 6:00PM

Saturday: 8:00AM to 12:00PM

(Saturdays by appointment only. Emergency calls accepted.)

Sunday: Closed

Phone

585 461 3120

Email

<carcare AT rochester DOT rr DOT com>

Website

http://www.mthopeservice.com/

Mount Hope Service Center is a Car repair shop on Mount Hope Avenue.

Comments:

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2007-10-18 00:55:04   I've had a few fairly negative experiences with Jeff, the guy who runs this shop, leading me to post this page. I used this shop until recently because of its proximity to Strong, as I'm sure many people do. The first time I brought my car Jeff quotes me a price over the phone. I say fine. Then, when I go to pick up my car, the price has ballooned by over $200. Why, I ask. This was Jeff's reply, "Believe me buddy, if I wanted to screw you on this, I could screw you and you wouldn't even know it." Now I am not a communications specialist, but this does not seem like the sort of information you'd want to disclose to a customer. I guess I could have responded, "Yeah, in the same way I can use my spare set of keys to retrieve my car without paying a dime," but at that point I realized I was not dealing with the most honorable sort of businessman. —WegmansFiend

2007-10-18 00:55:21   Foolishly, I take my car back to Jeff two weeks ago (again, because of the convenience) and I get an astronomical quote. I pay Jeff for his time and retrieve my car. I drive down to Park Ave Mobil where Sam agrees to make the necessary changes (most were not needed) for a third of Jeff’s quoted price. Bottom line: if convenience trumps price, visit Mt. Hope Service Center. But if you’d prefer not being taken for a ride, visit the Park Ave Mobil on Oxford. —WegmansFiend

2007-10-18 07:52:08   I've generally had good experiences here. Jeff's prices do run a little on the high side. During a recent oil change (which came to $40, after windshield washer fluid and various other sundry items were also topped off), I learned that I had four bald tires. He quoted a price of ~$600, plus tax. Pep Boys was able to do the same job for $580 after tax, with an $80 mail-in rebate.

Of course, Pep Boys also improperly balanced the tires during the first three hour visit, so I got to go there and wait a few hours, again. Jeff's work tends to come out right the first time. —DaveMahon

2007-12-07 16:53:04   It was recommended by a friend and I've never been disappointed by Jeff. I can't speak of the prices, as I didn't shop around, though. —AndreaCogliati

2009-08-23 02:35:50   The guy who runs the shop is really a rip off. I can not comment his work because I am not a professional, but he charges twice amount for new tires as pepboys. I do not know how his shop survived so long. —lil.lyn