Piatza's Pizza Gourmet

Piatza Pizza on a summer day, May 2009 Park Ave Location - Photo by Tricia Seymour

Locations

1703 Crittenden Rd, Henrietta, NY 14623

110 Packet Landing, Fairport, NY 14450

2400 Macedon Center, Macedon, NY, 14522

365 Park Avenue, Rochester NY, 14607

Hours (as of August 2006)

Sunday-Thursday: 11:00AM to 10:00PM

Friday-Saturday: 11:00AM to 11PM

Phone

585 292 5770 Brighton/Henrietta

585 421 8118 Fairport

315 986 3665 Macedon

585 271 4950 Park Avenue

Website

http://www.PiatzasPizza.com

Menu

Reviews

Rochester NY Pizza blog review

Merchant Circle

U of R Students: 10% discount. Henrietta location.

Piatza's Pizza Gourmet is a local pizzeria.

Park Ave. location is pickup, delivery, and on nice days some outdoor seating. No credit card charges. Under new ownership as of 2008. Plain slice 3.25 topping 3.50 tax included. Due to inflation.

The Henrietta location is takeout only. There is also a $0.50 charge ("bank fee") for credit card and debit card purchases under $10.00.

Comments:

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2007-02-12 16:57:33   Not the best pizza, but if you're strapped for cash a single $3 mega slice fills you up no matter how hungry you are. —TravisOwens

2007-03-31 19:31:49   I'm not a fan of Piatzas. The place they bought out ("Pizza Pizza") was very good, but Piatzas pizza is mediocre, and on two occasions I've found hair in my food (I've only eaten there 5 or 6 times, so this is quite troubling). —GrahamSaathoff

2007-07-10 09:30:58   I'm a big fan of piatza's...I think it's the sauce that I like so much. The $5.99 (with coupon) pick up special on Mondays & Tuesdays is a good deal. However when I ordered from them two weeks ago, they LOST my pizza. They didn't give me any money off of it, but they delivered it to my house for free after I orginally came to pick it up. —SaraChristine

2007-10-09 01:28:26   I immensely enjoy the chicken "Mega Slice" - instead of tomato sauce it has a sweet and spicy sauce. It fills you up for $3 —AlexanderGartley

2007-12-08 22:12:22   I'm a fan of Piatza's, but be forewarned: they have been tweaking their menu frequently. Subs were discontinued but now seem to be back on the menu, and there are fewer gourmet pizza options than before. Also, I've noticed on several occasions that they seem to close earlier than the scheduled times, anywhere from 15 minutes to a hour early. I've frequently had to use the Pontillo's down the street as an alternative. —AlixHamilton

2007-12-09 20:10:04   I am now boycotting piatzas because they refused to accept a coupon from me that was not expired! That's just bad customer service. With so many other pizza places out there, especially in the city, that's no way to keep your customers. —SaraChristine

2008-03-21 12:58:37   Charging a fee to accept credit cards for any purchase amount is a violation of every major card network's merchant policies. If you ever encounter a 'credit card fee' or a merchant who requires a minimum purchase amount, you can report them to Visa, MasterCard, Discover or AmEx. —NathanHenderson

2008-03-25 12:07:26   I went back here today for lunch (Crittendon Road location), and was charged a $.50 fee again for using a credit card. I told the person ringing me out that that was illegal, but they just shrugged and charged me anyways. I think I'm going to call Visa (my credit card company) and see if they can really do this. —AlexanderGartley

2008-03-25 13:31:36   Well, I called Visa just now and filed a complaint. So hopefully, this fee will be going away soon (though I'm not holding my breath). It's just annoying because, for example, if yo go to Piatza's for the $4.99 lunch special (slice and soda) and uses a credit or debit card, you have to pay a $.50 fee (It shows up as ".50 Credit Card" on the receipt). —AlexanderGartley

2008-04-25 09:29:57   New owners have now taken over Park Ave. location. Food is consistant and very good. There is no .50cent charge at this location for credit card uses. Plain slices are 3.25 and with a topping 3.50 that's with tax included. Due inflation prices have risen but within reason. http://www.merchantcircle.com/business/Piatzas.585-271-4950 —PiatzasPizzaGourmet

2008-05-10 21:06:15   Absolutely the WORST customer service I've ever experienced! I've done the mega slice a few times. Not great, but cheap. But recently, I ordered delivery, I was told 40 minutes. An hour and a half later, I called. I was told 10 minutes. I called 20 minutes later, was told 5 minutes. They arrived, it was cold, I received no apologies, no offer of a free pizza, nothing. My friend called to complain and they told her they would send a free pizza, but it would be another hour and a half. I'm sure they were at this point, just being purposefully rude. Either way, cheap or not, stay away! Cobbs Hill Pizza is just up the street and they are WAAAAY better, and nicer! —MelyssaLembke

2008-09-09 17:01:56   Just to update on the $.50 credit card fee, it seems the Piatza's on Crittendon has removed the fee. I'm not 100 percent sure this is because I filed a complaint, but it's certainly good news. —AlexanderGartley

2008-10-13 08:16:13   Is this company affiliated with the Lil' Country Store on 350 & 31f in Macedon? —acheron

2008-12-10 12:48:52   I can only speak for the Park Ave. location but the food is average. Nothing memorable here except the time the guy working there ran down the street after me to give me my side of Country Sweet sauce. —BatGuano

2009-01-30 20:15:37   I ordered a medium pizza for delivery for the first time and it's really is gourmet quality, i am wowed. I usually only go for the mega slice at lunch which is good but these full pies are they way to go. Also love the friendly staff :-) —deedeeducko

2009-03-06 14:08:35   I've been going to Piatza's on Park Ave. for about 2 years now, usually to get a mega slice. Their slices are delicious in my opinion and I've tried a lot of pizza in Rochester. $3.50 for a slice of pepperoni pizza that is easily almost the size of a small pizza. I ordered a medium pizza for the first time last night and I thought it was also very good, their cheese is incredible! The only problem was, they had a special for 2 medium pizzas for 12.99 that they failed to mention when we ordered, it would have been nice to get another entire pizza for $2.00 more. Overall, I would highly recommend Piatza's. —ScottB

2009-03-06 15:07:44   Pizza is good, not great, but is a steal for the size and flavor. Def a great value. They should stay open late to grab a slice after the bar. —MrRochester

2009-04-14 17:44:35   really disappointed...absolutely most expensive - yet the the WORSE slice I've had. Dry to the bone, no sauce, no flavor, dough like wonder bread - and I watched it come out of the oven, so it was fresh. Pizza is my favorite food..these guys don't deserve to serve this junk and call it pizza. —katsweeney

2009-04-26 18:53:03   piatzas park ave has new management and is now better than ever — mikeduemmel