Prime Steakhouse

Location	Rear View, Feb 2010, BradMandell
42 East Main Street, Webster NY, 14580
Hours (as of November 2009)
Monday - Thursday: 3:30PM to 10:00PM
Friday - Saturday: 4:30PM to 11:00PM
Sunday: Closed
Phone
585 265 4777
Accessible
Info Needed
Alcohol
Yes
Email
<info AT primerochester DOT com>
Website
http://www.PrimeRochester.com
Reviews
12/2/09 City Newspaper

Prime Steakhouse is a New York City style steakhouse restaurant in Webster. It is owned by Eric Bauman of Ebaum fame.

There is off-street parking in the rear of the building, enter from Ridge Road via side street at west of restaurant (see photo).

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2009-11-17 09:22:58   Beautiful new place, feels like downtown Rochester, not the village of Webster! Went for the first soft opening last Thursday, the bartenders we very nice (she made me a Carmel Apple Martini that was to DIE for!), the servers were very pleasant my favorites were the calamari, the ribeye and the potatoes. Because it was the very first night, there were some glitches, but the service staff took it in stride, glitches are to be expected. I would say this is def. worth the 20 min drive from anywhere (I live downtown.)! —cbcritic

2009-12-01 23:34:14   Went there tonight with my girlfriend. The place was nice inside although I don't understand why there is only one door at the upstairs entrance. It might make it very cold in there when the weather really gets nasty. We shared the crab cake and I had the Sirloin while my girlfriend had the chicken. The crab cake was horrible. Tasted like a deep fried tuna steak. My steak was cooked to my liking and tasted fine. My girlfriends dinner was worse than the crab cake. Her mashed potatoes were definitely "instant mashed potatoes". If I'm wrong, and they actually made the mashed potatoes fresh, then the cook should be fired. They were not edible. I noticed that the couple sitting near us also had the chicken. Their mashed potatoes were not touched either. The chicken was rubbery and tasteless. The waitress, who was very nice, originally offered to remove my girlfriends dish from our bill, instead offered us a free dessert because her manager said that since my girlfriend ate some of the dish after our waitress asked us how everything was, would not remove it from the bill. (my girlfriend only had a bite of vegetables when the waitress came back after delivering our dishes a minute earlier). In my opinion, the manager should have come to the table. Lastly, if you are going to present yourself as an upscale restaurant, should the manager really be dressed in jeans? FYI, avoid the instant mashed potatoes. —AndrewSimone

2010-01-05 16:32:03   We visited Prime steakhouse in the Village of Webster on Wednesday evening 12/30/09. We had peviously gone there on 2 other occasions for drinks, and liked the atmosphere. The bartender Eric is great. He actually gave us a little tour, the first night that we were there. So, we tried it for dinner 12/30/09. I have to say, that if you're going to pay approximately $50.00 a plate per person, which is not the issue, you should be receiving exceptional and professional service. Our waiter, who was very friendly, but should be working in a tavern rather than an upscale restaraunt. We ordered a bottle of wine, a hot appetizer, and dinner at the same time. We were 1/2 way through our appetizer before getting our wine. When the waiter came to clear our plate, he then informed us, that he was now going to put our dinner order in??? I thought that was something that the waiter keeps to themself based on their timing. Once our salads came, everyone around us had been offered rolls, but we had to ask. Then dinner came, the mashed potatoes were Cold, but we had eaten 1/2 of our entree before we saw our waiter again. My lobster was good, and very reasonably priced for an "Upscale" restaraunt, but the Strip steak Special was nothing to write home about, considering it was a $32.00 piece of beef. Perhaps if the service was considerbly better, I may have considered returning for a 2nd chance. Maybe your server(s) should dine at a 4 or 5 star restaraunt themself and take notes. —Users/DonnaL

2010-02-16 09:10:33   The first time we went to Prime was in December on a Friday night. We did not have reservation and the dining room was full so we decided to have a drink at the bar. I recognized one of the bartenders from another restaurant and was a little disappointed. He isn’t the friendliest. Regardless we said we would give it a try. It took a while to get one of them to wait on us which was fine because they were busy but when they finally did get to us she was as rude as rude could be. There was no hello, how are you, just what can I get you. We were a little shocked at her attitude but were expecting it from the gentleman. We finished our drink and were going to get another one but neither one of them seemed interested in waiting on us and/or was too busy running out from behind the bar. So needless to say we had one drink and left. This past weekend we did make a reservation and were hoping that maybe the attitude of the bartenders were a little better. Again, no hello, no how are you tonight, just what do you want. Now in my opinion you would think that the bartender would want to be nice considering that they work on tips. It must be that these two don't really care because neither of them is nice. She is just plain miserable and he doesn't want to be bothered waiting on you. We got our drinks and waited off to the side for our table. When we did get seated we had a nice quiet table to the side and a wonderful dinner. The food was excellent and the server was actually very friendly. It is a shame to finally have such a beautiful restaurant in the village but with horrible bartenders. We would go out just for drinks because of the atmosphere but not there. So if you plan on going make sure you get to your table and not to the bar. —MJCuseman

2010-02-17 09:36:25   I completely disagree with the last comment on this page. The comment also seems hostile in nature. I have eaten at Prime four times since they opened and have never had any issues (except for dreaming of the next time I would go back). The comment is not constructive, it just seems to be mean - spirited. Go to Prime any time, you will find that you will have great food, great drinks, friendly people in a great building, Prime will not disappoint. —cbcritic

2010-02-17 19:54:02   I can't believe webster has this caliber of a restaurant....What a gem. The designer of the restaurant should be proud, it feels like you've stepped out of Rochester into a large-scale city as you pass through the front door. I love the lounge feel as you walk in, you don't even realize that it is a restaurant until you're half way into the bar. I stopped in just to see the place, but was talked into having a drink at the bar by the bartender. It was nice to see that service still exists here in Rochester, it truly has been lacking. Not only did she make me feel like a welcomed observer but also convinced me to stay for a drink.... I will, when I have more time, be back for a full dinner. I will probably eat at the bar just to enjoy the great service chistine (I think her name was) offered. Now, if the rest of rochester could only take notes on what a great restaurant with this level of service has, dining would be much more pleasurable in this town. —namaste