The Stereo Shop

InfoInfo MapMap
Town Locations Phone
Greece 2633 West Ridge Road, Rochester NY, 14626 [Directions] 227 1910
Webster 2138 Empire Boulevard, Webster NY, 14580 [Directions] 787 7467
Hours (as of December 2007)
Monday-Friday: 10:30AM to 8:30PM
Saturday: 10:00AM to 6:00PM
Sunday: Noon to 4:00PM
<steroshoponline AT hotmail DOT com>

The Shop sells and installs home video and audio, and car audio.

Note: Please be aware that Dave Lane's Stereo Shop is unrelated to this chain.


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2010-03-07 19:05:35   I _really_ want to like the Stereo Shop — a local business, well-known lifetime service policy, etc. However, every time I go there I come away disappointed with their sales staff, and have found myself buying from other stores instead. A couple examples: 1) when my in-laws wanted a TV, we bought from Stereo Shop specifically because of their service policy, but the salesman was unhelpful, no products they had advertised on their website or that they'd quoted via e-mail to us were actually in stock, and they ended up pitching a different (and more expensive) product in its stead. 2) When my husband and I wanted to buy a TV, the story was similar: few TV's in stock, a salesman who appeared as if he wanted to be anywhere in the world but in that building selling me a TV, topped off with a misleading 10%-off coupon in the paper (10% off "regular price", not the lower prices they have marked on the TV's in the showroom). After this latest disappointment, I broke down and went to Best Buy instead. As a local business with a good service policy, they'd have my business absolutely wrapped up if they'd improve their sales experience. —LePetitChien

2010-03-08 01:02:37   I have to agree with the comment above. I want to support The Stereo Shop, and I have in the past, but I rarely recommended people go there to buy a product. Why? For many of the reasons given above, but mainly, the sales staff doesn't seem like they want to be there. I bought a full stereo system from them many years ago and a week later I decided I wasn't pleased with it. What did they tell me? "Sorry, we aren't Best Buy. You can't return it, but you can EXCHANGE it for another product." That's just poor service. —MarcVera