Recent Changes for "Pittsford Optical" - Rochester Wiki

Pittsford Optical

scotthendler — 2016-11-20T02:53:32Z

closed

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- \|\|<class="tablehead">'''Location'''\|\|	+ \|\|<class="tablehead">'''Former Location'''\|\|
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- \|\|<class="tablehead">'''Hours'''\|\| - \|\|Monday-Friday: 10:00AM to 7:00PM\|\| - \|\|Saturday: 10:00AM to 4:00PM\|\| - \|\|<class="tablehead">'''Phone'''\|\| - \|\|585 383 8344\|\| - \|\|<class="tablehead">'''Accessible'''\|\| - \|\|Yes\|\| - \|\|<class="tablehead">'''Email'''\|\| - \|\|[[MailTo(pittsfordoptical AT aol DOT com)]]\|\| - \|\|<class="tablehead">'''Website'''\|\| - \|\|{{{ http://pittsfordoptical.com/}}} [[Footnote(Intuit Site Disabled Feb 22, 2010)]]\|\|	+ \|\|<class="tablehead">'''Status'''\|\| + \|\|Closed\|\|
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- '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"] in ["Pittsford"].	+ See ["Gone, but not forgotten"] + + '''Pittsford Optical''' was an ["Opticians" optical store] on ["Monroe Avenue"] in ["Pittsford"]. Closed in ["2016"]

Pittsford Optical

JMarinelli — 2014-06-25T14:33:19Z

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	+ ------ + ''2014-06-25 10:33:19'' [[nbsp]] Pittsford optical shop owner sentenced + Patti Singer, Staff writer 9:07 p.m. EDT June 24, 2014 + + The owner of a Pittsford optical shop will have his business randomly monitored after he pleaded guilty to fraudulently billing Medicaid and other insurers. + + Shamil Tadros, 45, owner of Pittsford Optical, 3130 Monroe Ave., was sentenced Monday in Monroe County Court to a three-year conditional discharge, according to the state Office of the Attorney General. Tadros also was sentenced to pay back $116,821 to Medicaid and several private insurers and completed 150 hours of community service. Tadros, of Tonawanda, Erie County, had pleaded guilty in January and had made restitution and completed the community service prior to sentencing. + + The attorney general alleged that Tadros fraudulently operated as an optometrist and provided ophthalmology services without a license for either profession. According to the attorney general, Tadros admitted to fraudulently billing Medicaid and other payers, including Excellus BlueCross BlueShield and MVP Health Care, from January 1, 2000 to May 31, 2013. + + Tadros is allowed to keep his shop, but he cannot perform any services for which he is not licensed. The shop will be randomly checked to make sure he is complying with the law. Tadros attended optometry school but has not passed the state licensing exams, according to the attorney general. The case was prosecuted by the Medicaid Fraud Control Unit. + --["Users/JMarinelli"]

Pittsford Optical

JMarinelli — 2014-01-17T01:45:32Z

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	+ ------ + ''2014-01-16 20:45:32'' [[nbsp]] Rochester Man Pleads Guilty To Medicaid Fraud + + 2 + 01/16/2014 02:40 PM01/16/2014 02:46 PM + + The State Attorney General's office says a Rochester man lied about his jobs and stole thousands of dollars in Medicaid. + + Shamil Tadros pleaded guilty to fraud charges. State attorneys say Tadros posed as a licensed optometrist with a practice at various shops across the county. But the investigation determined that Tadros never received such a license. Attorneys say Tadros got away with over $116,000 from health insurance companies and state funds over the last 13 years. Tadros will be sentenced June 23rd. --["Users/JMarinelli"]

Pittsford Optical

KenC — 2013-02-11T15:08:20Z

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	+ ------ + ''2013-02-11 10:08:20'' [[nbsp]] I had a very bad experience at Pittsford Optical as well, and now that I read about his past issues and litigation at Sterling Optical I can see why. I only wish I had done my homework and read the reviews here online prior to buying 3 Groupons. BTW - it seems that this store uses every coupon out there to attract business. My wife's glasses had a problem with the frame and mine had a problem with the lenses. I sent my glasses back twice. Once for not having polished the edges of the lenses like I asked, and then to resolve an issue with a burn mark in the lens from when they polished the edges. Then at the end of last year, my left lense started to have issues with minor scratches and then there were several white circles appearing in the lense. They agreed to replace the lense, so they ordered the replacement. The lense came, so I went to the store to have them replace it. They were afraid to replace the lense because I have a frame with the wire holding the bottom of the lense. So they wanted to ship them to the lab, but this is my only pair of glasses. I tried to find my other glasses but never was able to locate them. They called and left me a voicemail saying that I had until January 25th to come in under warranty to exchange the lense. Then on January 21st I called them to schedule an appointment. They already returned the lenses without ever contacting me again. Apparently, the manager Sam told me the wrong date for the warranty. Never bothered to call me to alert me to the date change. When I called back and complained, the woman on the phone essentially argued with me, blaming me for the problem and telling me there is nothing they can do. I will never shop at this place again, and I would read all of the online comments about this store at Yelp, Google, and whereever else you can read them before making a purchase there. --["Users/KenC"]

Pittsford Optical

EricFaden — 2012-04-16T16:01:36Z

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	+ ------ + ''2012-04-16 12:01:36'' [[nbsp]] I had a horrible experience with them. I purchased the Groupon for my wife, and after several attempts by them to make sunglasses we had them checked by an licensed optometrist. They weren't correct. The licensed shop also quoted me half the price for the exact same glasses. Wound up having to file a dispute with the credit card company and got my money back. I would avoid this place, go to a reputable shop, and get the job done correctly and cheaper. --["Users/EricFaden"]

Pittsford Optical

NewtonNola — 2011-06-06T12:44:37Z

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	+ + Update, I had the wrong RX I found out and even if it was right the digitally cut lenses were crap. They had no peripheral vision when checked at another optical stores lensometer. This place was a $620 mistake. Lesson learned.

Pittsford Optical

NewtonNola — 2011-05-22T17:57:08Z

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	+ ------ + ''2011-05-22 13:57:08'' [[nbsp]] D+ Expensive, not alot of choice of frames, no Dr onsite and no real Optician either. Picked up my glasses and they didn't do any adjustments. Did not have any interest in working with my insurance, I have to send in a claim and had to pay everything upfront. With all of the said I do like my glasses after I went to an optician to have them adjusted. I will not return and to purchase eye glasses. --["Users/NewtonNola"]

Pittsford Optical

eastsidestephen — 2010-07-16T13:00:55Z

removed some stuff

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- - There is actually more to the story: After I complained to the corporate office about my treatment, Sam Tadros '''retaliated'''. I received a threatening letter from him saying my insurance claim was refused and I had a couple weeks to pay or my account would be sent to collections (this was the first notice!). My insurance company had no record of refusing a claim, and Sterling had my correct account number, so it seemed that Mr. Tadros was lying. I had to to pay Sterling the amount which was to be covered, and then file the paperwork with my insurance company myself to get the reimbursement, which was accepted (shocking!). - --["Users/EastSideStephen"]

Pittsford Optical

eastsidestephen — 2010-07-16T12:59:11Z

edit to clarify

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- The other stores in the area are owned by a different franchisee, so this review does not necessarily reflect on all Sterling Optical Locations.--["EastSideStephen"]''	+ The other stores in the area are owned by a different franchisee, so this review does not necessarily reflect on all Locations.--["EastSideStephen"]''

Pittsford Optical

eastsidestephen — 2010-03-22T01:21:27Z

removed added attribution. it's attributed properly

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- ''2009-11-19 20:49:36'' [[nbsp]]I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page: (note: comment from ["EastSideStephen"])	+ ''2009-11-19 20:49:36'' [[nbsp]]I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page:

Pittsford Optical

eastsidestephen — 2010-03-22T01:20:28Z

removed reference to prev comment, since it's now gone

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- ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page: (note: comment from ["EastSideStephen"])	+ ''2009-11-19 20:49:36'' [[nbsp]]I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page: (note: comment from ["EastSideStephen"])

Pittsford Optical

peteb — 2010-03-21T00:45:10Z

+ email/updated hours

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	+ \|\|<class="tablehead">'''Email'''\|\| + \|\|[[MailTo(pittsfordoptical AT aol DOT com)]]\|\|

Pittsford Optical

peteb — 2010-03-18T22:46:06Z

further cleanup/credited comment

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- - ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: - - innyabc at Citysearch - - On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. - - ~~~~~~~~~~~~~~~~~~~~~~ - - I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. - - Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. - - Pros: None - Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff - - --["Users/DisgruntledCustomer"]
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- ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page:	+ ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page: (note: comment from ["EastSideStephen"])

Pittsford Optical

peteb — 2010-03-18T20:28:01Z

removed comments regarding litigation and known false comment

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- ------ - ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview - - -----this is the comment that I copied from Sterling optical---- - As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. - - Please call our new telephone number, 585-248-0086, with any questions or concerns. - - Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. - - Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. - --["Users/bigsmile111"] - ------ - ''2010-03-04 14:43:58'' [[nbsp]] I thought I would take a second to tell my story since the reviews for Pittsford Optical are so horrible. - - Sounds like the Sterling Optical Store is trying to win some business by trying to sucker people into believing some stories that are not ture about Pittsford Optical. - - I purchased my glasses from the new Pittsford Optical Store in January 2010. I originally went to Sterling Optical down the street because they take my insurance. After being greeted by a half class sales woman, I was then told a long, detailed story about Pittsford Optical. They had only bad things to say. So I decided to take a drive to Pittsford Optical to see for myself. After spending some time looking through their frames, I got talking with the gal behind the counter. I mentioned that I just came from Sterling Optical. She smiled and said, "Did you find anything you liked?" I explained my experience and how they went off on a tangent about how awful Pittsford Optical is. She thanked me for giving them a chance. She was never pushy. She helped me in selecting a few frames. I ended up buying a great updated frame and a new pair of lenses. I think they are called Transistions. They are the type that go from clear to sunglasses. - - I'd rather get quality products at great prices vs. going into a chain store and having their trashy employees bad mouth another store. It shows no class. I just want to buy a pair of glasses. - - Take a few extra minutes and walk into Pittsford Optical. You will be glad you did. I am a business owner too. Keep in mind that anyone can go online, create a user name and password and say anything they want to say. Did you notice that there are no names listed for the other complaints?? Do you notice they use names like "bigsmile" and "johnsmith"? That should tell you something. I think that the owners and employees from Sterling are going on this website and creating the reviews themselves. - - Pittsford Optical gained my business. I am a very happy customer. --["Users/LouCox"]

Pittsford Optical

eastsidestephen — 2010-03-18T20:15:02Z

put back Pete's admin note, with a minor modification

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	+ + '''Admin Note:''' Due to ongoing litigation involving ["Pittsford Optical"] and another party, some recent comments were moved to ["Pittsford Optical/Archives"] +

Pittsford Optical

eastsidestephen — 2010-03-18T20:04:31Z

italizized quoted content

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- ''2007-02-27 14:43:40'' [[nbsp]] I had the worst customer experience ever at the ["Monroe Avenue"] store. I ordered pair of glasses, and after a month-and-a-half of failed promises the store owner told me they could not fit my prescription in the frames I ordered. Despite this, he refused to refund my money! My only option was to pick another frame in the store (his "generous" offer: if I picked a more expensive frame, he'd give me a 50% discount on the difference). I understand sometimes problems happen, but my money should have been refunded - instead I was trapped into buying a pair from this store.	+ ''2007-02-27 14:43:40 [[nbsp]] I had the worst customer experience ever at the ["Monroe Avenue"] store. I ordered pair of glasses, and after a month-and-a-half of failed promises the store owner told me they could not fit my prescription in the frames I ordered. Despite this, he refused to refund my money! My only option was to pick another frame in the store (his "generous" offer: if I picked a more expensive frame, he'd give me a 50% discount on the difference). I understand sometimes problems happen, but my money should have been refunded - instead I was trapped into buying a pair from this store.
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- The other stores in the area are owned by a different franchisee, so this review does not necessarily reflect on all Sterling Optical Locations.--["EastSideStephen"]	+ The other stores in the area are owned by a different franchisee, so this review does not necessarily reflect on all Sterling Optical Locations.--["EastSideStephen"]''

Pittsford Optical

eastsidestephen — 2010-03-18T20:02:04Z

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- ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"]	+ ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page: + + ''2007-02-27 14:43:40'' [[nbsp]] I had the worst customer experience ever at the ["Monroe Avenue"] store. I ordered pair of glasses, and after a month-and-a-half of failed promises the store owner told me they could not fit my prescription in the frames I ordered. Despite this, he refused to refund my money! My only option was to pick another frame in the store (his "generous" offer: if I picked a more expensive frame, he'd give me a 50% discount on the difference). I understand sometimes problems happen, but my money should have been refunded - instead I was trapped into buying a pair from this store. + Even the little things were done wrong. I had my glasses adjusted twice by their optician, and both times they were still crooked. When I took them to the Sterling Optical in ["Southtown Plaza"], the optician took his time, and adjusted them properly. The ["Monroe Avenue"] store's attitude toward customer service obviously trickles down from the franchise owner to his employees. + The other stores in the area are owned by a different franchisee, so this review does not necessarily reflect on all Sterling Optical Locations.--["EastSideStephen"] + + There is actually more to the story: After I complained to the corporate office about my treatment, Sam Tadros '''retaliated'''. I received a threatening letter from him saying my insurance claim was refused and I had a couple weeks to pay or my account would be sent to collections (this was the first notice!). My insurance company had no record of refusing a claim, and Sterling had my correct account number, so it seemed that Mr. Tadros was lying. I had to to pay Sterling the amount which was to be covered, and then file the paperwork with my insurance company myself to get the reimbursement, which was accepted (shocking!). + --["Users/EastSideStephen"]

Pittsford Optical

eastsidestephen — 2010-03-18T19:41:45Z

removed disputed comment

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- ''2010-03-03 20:34:09'' [[nbsp]] - Sounds like Tammy arnold was one of the few who had a good experience. What kind of rating would that garner on the likes of lets say Ebay? --["Users/johnsmith1961"] - ------

Pittsford Optical

eastsidestephen — 2010-03-18T19:41:07Z

removed disputed comments per PeteB

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- ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I was pretty shocked to read all of the bad comments about them. I decided to visit anyway to see what they were all about. I have to say, these comments listed here are sad. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I would recommend stopping by and make the decision for yourself. Sam Tadros (as stated in the other comments,) is not even part of this location. It's too bad. I loved my experience. --["Users/TammyArnold"] - ------
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- ------ - ''2010-03-06 18:24:35'' [[nbsp]] Its also possible the positive comments came from employees of Pittsford Optical? Seems odd that someone would go out of there way to bring up the drama between Sterling and Pittsford Optical, while leaving a positive review....Both times? Makes it seem quite fabricated actually. - - The games people play. --["Users/johnsmith1961"] - ------ - ''2010-03-08 09:41:46'' [[nbsp]] I notice that the 'person' posting under the name 'TammyArnold' has been banned from RocWiki for repeatedly vandalizing this page. - - "2010-02-22 15:47:18 Tammy-you and your alter ego Mthompson have been banned due to repeat vandalization of the Pittsford Optical page. Any concerns over this can be directed to the RocWiki Googlegroup at xxxxxxxxxxxxxxxx" - - Obviously the same person posting from the same IP Address. - - I notice that when you call the number for Pittsford Optical you get a voice message that tells you what Sterling Optical's phone number is also. It must be true then about this court order thing about Sam Tadros stealing the other store's phone number. - - I also note that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business. - - I mean really... you call their phone number and you get a choice to call their competitor instead? - - --["Users/SeesClearlyNow"] - ------ - ''2010-03-08 19:41:07'' [[nbsp]] I think you meant that tammy arnold was banned from vandalizing the sterling optical page? The answering machine gives out sterlings phone number cause they are obviously tired of answering the phone calls from people looking for sterling. You would probably get tired of it too.Guess they didnt think of that beforehand, much like many of the things they dont think of beforehand and the consequences that follow. - - seesclearlynow...lol thats a hoot....Old saying...what goes around comes around, kind of like spectacles in a weird funny way. --["Users/johnsmith1961"]

Pittsford Optical

eastsidestephen — 2010-03-18T19:38:39Z

Revert to version 24 (some comments are legit. will remove only fake ones).

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	+ [[Comments]] + ------ + ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros:
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- [[Comments]]	+ innyabc at Citysearch
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- '''Admin Note:''' Due to ongoing litigation involving ["Pittsford Optical"] and another party, recent comments were moved to ["Pittsford Optical/Archives"] due to their personal nature that do not directly involve the operations of ["Pittsford Optical"].	+ On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. + + ~~~~~~~~~~~~~~~~~~~~~~ + + I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. + + Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. + + Pros: None + Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff + + --["Users/DisgruntledCustomer"] + ------ + ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"] + ------ + ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview + + -----this is the comment that I copied from Sterling optical---- + As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. + + Please call our new telephone number, 585-248-0086, with any questions or concerns. + + Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. + + Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. + --["Users/bigsmile111"] + ------ + ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I was pretty shocked to read all of the bad comments about them. I decided to visit anyway to see what they were all about. I have to say, these comments listed here are sad. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I would recommend stopping by and make the decision for yourself. Sam Tadros (as stated in the other comments,) is not even part of this location. It's too bad. I loved my experience. --["Users/TammyArnold"] + ------ + ''2010-03-03 20:34:09'' [[nbsp]] + Sounds like Tammy arnold was one of the few who had a good experience. What kind of rating would that garner on the likes of lets say Ebay? --["Users/johnsmith1961"] + ------ + ''2010-03-04 14:43:58'' [[nbsp]] I thought I would take a second to tell my story since the reviews for Pittsford Optical are so horrible. + + Sounds like the Sterling Optical Store is trying to win some business by trying to sucker people into believing some stories that are not ture about Pittsford Optical. + + I purchased my glasses from the new Pittsford Optical Store in January 2010. I originally went to Sterling Optical down the street because they take my insurance. After being greeted by a half class sales woman, I was then told a long, detailed story about Pittsford Optical. They had only bad things to say. So I decided to take a drive to Pittsford Optical to see for myself. After spending some time looking through their frames, I got talking with the gal behind the counter. I mentioned that I just came from Sterling Optical. She smiled and said, "Did you find anything you liked?" I explained my experience and how they went off on a tangent about how awful Pittsford Optical is. She thanked me for giving them a chance. She was never pushy. She helped me in selecting a few frames. I ended up buying a great updated frame and a new pair of lenses. I think they are called Transistions. They are the type that go from clear to sunglasses. + + I'd rather get quality products at great prices vs. going into a chain store and having their trashy employees bad mouth another store. It shows no class. I just want to buy a pair of glasses. + + Take a few extra minutes and walk into Pittsford Optical. You will be glad you did. I am a business owner too. Keep in mind that anyone can go online, create a user name and password and say anything they want to say. Did you notice that there are no names listed for the other complaints?? Do you notice they use names like "bigsmile" and "johnsmith"? That should tell you something. I think that the owners and employees from Sterling are going on this website and creating the reviews themselves. + + Pittsford Optical gained my business. I am a very happy customer. --["Users/LouCox"] + ------ + ''2010-03-06 18:24:35'' [[nbsp]] Its also possible the positive comments came from employees of Pittsford Optical? Seems odd that someone would go out of there way to bring up the drama between Sterling and Pittsford Optical, while leaving a positive review....Both times? Makes it seem quite fabricated actually. + + The games people play. --["Users/johnsmith1961"] + ------ + ''2010-03-08 09:41:46'' [[nbsp]] I notice that the 'person' posting under the name 'TammyArnold' has been banned from RocWiki for repeatedly vandalizing this page. + + "2010-02-22 15:47:18 Tammy-you and your alter ego Mthompson have been banned due to repeat vandalization of the Pittsford Optical page. Any concerns over this can be directed to the RocWiki Googlegroup at xxxxxxxxxxxxxxxx" + + Obviously the same person posting from the same IP Address. + + I notice that when you call the number for Pittsford Optical you get a voice message that tells you what Sterling Optical's phone number is also. It must be true then about this court order thing about Sam Tadros stealing the other store's phone number. + + I also note that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business. + + I mean really... you call their phone number and you get a choice to call their competitor instead? + + --["Users/SeesClearlyNow"] + ------ + ''2010-03-08 19:41:07'' [[nbsp]] I think you meant that tammy arnold was banned from vandalizing the sterling optical page? The answering machine gives out sterlings phone number cause they are obviously tired of answering the phone calls from people looking for sterling. You would probably get tired of it too.Guess they didnt think of that beforehand, much like many of the things they dont think of beforehand and the consequences that follow. + + seesclearlynow...lol thats a hoot....Old saying...what goes around comes around, kind of like spectacles in a weird funny way. --["Users/johnsmith1961"]

Pittsford Optical

peteb — 2010-03-18T15:57:25Z

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	+ + '''Admin Note:''' Due to ongoing litigation involving ["Pittsford Optical"] and another party, recent comments were moved to ["Pittsford Optical/Archives"] due to their personal nature that do not directly involve the operations of ["Pittsford Optical"].

Pittsford Optical

peteb — 2010-03-18T15:53:48Z

moved comments

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- ------ - ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: - - innyabc at Citysearch - - On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. - - ~~~~~~~~~~~~~~~~~~~~~~ - - I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. - - Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. - - Pros: None - Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff - - --["Users/DisgruntledCustomer"] - ------ - ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"] - ------ - ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview - - -----this is the comment that I copied from Sterling optical---- - As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. - - Please call our new telephone number, 585-248-0086, with any questions or concerns. - - Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. - - Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. - --["Users/bigsmile111"] - ------ - ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I was pretty shocked to read all of the bad comments about them. I decided to visit anyway to see what they were all about. I have to say, these comments listed here are sad. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I would recommend stopping by and make the decision for yourself. Sam Tadros (as stated in the other comments,) is not even part of this location. It's too bad. I loved my experience. --["Users/TammyArnold"] - ------ - ''2010-03-03 20:34:09'' [[nbsp]] - Sounds like Tammy arnold was one of the few who had a good experience. What kind of rating would that garner on the likes of lets say Ebay? --["Users/johnsmith1961"] - ------ - ''2010-03-04 14:43:58'' [[nbsp]] I thought I would take a second to tell my story since the reviews for Pittsford Optical are so horrible. - - Sounds like the Sterling Optical Store is trying to win some business by trying to sucker people into believing some stories that are not ture about Pittsford Optical. - - I purchased my glasses from the new Pittsford Optical Store in January 2010. I originally went to Sterling Optical down the street because they take my insurance. After being greeted by a half class sales woman, I was then told a long, detailed story about Pittsford Optical. They had only bad things to say. So I decided to take a drive to Pittsford Optical to see for myself. After spending some time looking through their frames, I got talking with the gal behind the counter. I mentioned that I just came from Sterling Optical. She smiled and said, "Did you find anything you liked?" I explained my experience and how they went off on a tangent about how awful Pittsford Optical is. She thanked me for giving them a chance. She was never pushy. She helped me in selecting a few frames. I ended up buying a great updated frame and a new pair of lenses. I think they are called Transistions. They are the type that go from clear to sunglasses. - - I'd rather get quality products at great prices vs. going into a chain store and having their trashy employees bad mouth another store. It shows no class. I just want to buy a pair of glasses. - - Take a few extra minutes and walk into Pittsford Optical. You will be glad you did. I am a business owner too. Keep in mind that anyone can go online, create a user name and password and say anything they want to say. Did you notice that there are no names listed for the other complaints?? Do you notice they use names like "bigsmile" and "johnsmith"? That should tell you something. I think that the owners and employees from Sterling are going on this website and creating the reviews themselves. - - Pittsford Optical gained my business. I am a very happy customer. --["Users/LouCox"] - ------ - ''2010-03-06 18:24:35'' [[nbsp]] Its also possible the positive comments came from employees of Pittsford Optical? Seems odd that someone would go out of there way to bring up the drama between Sterling and Pittsford Optical, while leaving a positive review....Both times? Makes it seem quite fabricated actually. - - The games people play. --["Users/johnsmith1961"] - ------ - ''2010-03-08 09:41:46'' [[nbsp]] I notice that the 'person' posting under the name 'TammyArnold' has been banned from RocWiki for repeatedly vandalizing this page. - - "2010-02-22 15:47:18 Tammy-you and your alter ego Mthompson have been banned due to repeat vandalization of the Pittsford Optical page. Any concerns over this can be directed to the RocWiki Googlegroup at xxxxxxxxxxxxxxxx" - - Obviously the same person posting from the same IP Address. - - I notice that when you call the number for Pittsford Optical you get a voice message that tells you what Sterling Optical's phone number is also. It must be true then about this court order thing about Sam Tadros stealing the other store's phone number. - - I also note that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business. - - I mean really... you call their phone number and you get a choice to call their competitor instead? - - --["Users/SeesClearlyNow"] - ------ - ''2010-03-08 19:41:07'' [[nbsp]] I think you meant that tammy arnold was banned from vandalizing the sterling optical page? The answering machine gives out sterlings phone number cause they are obviously tired of answering the phone calls from people looking for sterling. You would probably get tired of it too.Guess they didnt think of that beforehand, much like many of the things they dont think of beforehand and the consequences that follow. - - seesclearlynow...lol thats a hoot....Old saying...what goes around comes around, kind of like spectacles in a weird funny way. --["Users/johnsmith1961"]

Pittsford Optical

peteb — 2010-03-17T21:58:32Z

corrected phone #/fixed access

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Pittsford Optical

johnsmith1961 — 2010-03-09T00:41:07Z

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	+ ------ + ''2010-03-08 19:41:07'' [[nbsp]] I think you meant that tammy arnold was banned from vandalizing the sterling optical page? The answering machine gives out sterlings phone number cause they are obviously tired of answering the phone calls from people looking for sterling. You would probably get tired of it too.Guess they didnt think of that beforehand, much like many of the things they dont think of beforehand and the consequences that follow. + + seesclearlynow...lol thats a hoot....Old saying...what goes around comes around, kind of like spectacles in a weird funny way. --["Users/johnsmith1961"]

Pittsford Optical

peteb — 2010-03-08T22:46:59Z

merged seesclearlynow's comments

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- --["Users/SeesClearlyNow"] - ------ - ''2010-03-08 09:55:34'' [[nbsp]] I also note that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business.	+ I also note that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business.
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Pittsford Optical

SeesClearlyNow — 2010-03-08T14:57:10Z

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- ''2010-03-08 09:55:34'' [[nbsp]] I also not that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business.	+ ''2010-03-08 09:55:34'' [[nbsp]] I also note that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business.
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- ------ - ''2010-03-08 09:55:56'' [[nbsp]] I also not that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business. - - I mean really... you call their phone number and you get a choice to call their competitor instead? - --["Users/SeesClearlyNow"]

Pittsford Optical

SeesClearlyNow — 2010-03-08T14:55:56Z

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	+ ------ + ''2010-03-08 09:55:56'' [[nbsp]] I also not that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business. + + I mean really... you call their phone number and you get a choice to call their competitor instead? + --["Users/SeesClearlyNow"]

Pittsford Optical

SeesClearlyNow — 2010-03-08T14:55:34Z

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	+ ------ + ''2010-03-08 09:55:34'' [[nbsp]] I also not that you can't find out anything about Pittsford Optical... no website, no doctor, not even any hours of business. All things you'd expect to be public from a reputable business. + + I mean really... you call their phone number and you get a choice to call their competitor instead? + --["Users/SeesClearlyNow"]

Pittsford Optical

SeesClearlyNow — 2010-03-08T14:41:46Z

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	+ ------ + ''2010-03-08 09:41:46'' [[nbsp]] I notice that the 'person' posting under the name 'TammyArnold' has been banned from RocWiki for repeatedly vandalizing this page. + + "2010-02-22 15:47:18 Tammy-you and your alter ego Mthompson have been banned due to repeat vandalization of the Pittsford Optical page. Any concerns over this can be directed to the RocWiki Googlegroup at xxxxxxxxxxxxxxxx" + + Obviously the same person posting from the same IP Address. + + I notice that when you call the number for Pittsford Optical you get a voice message that tells you what Sterling Optical's phone number is also. It must be true then about this court order thing about Sam Tadros stealing the other store's phone number. + + --["Users/SeesClearlyNow"]

Pittsford Optical

johnsmith1961 — 2010-03-06T23:24:35Z

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	+ ------ + ''2010-03-06 18:24:35'' [[nbsp]] Its also possible the positive comments came from employees of Pittsford Optical? Seems odd that someone would go out of there way to bring up the drama between Sterling and Pittsford Optical, while leaving a positive review....Both times? Makes it seem quite fabricated actually. + + The games people play. --["Users/johnsmith1961"]

Pittsford Optical

LouCox — 2010-03-04T19:43:58Z

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	+ ------ + ''2010-03-04 14:43:58'' [[nbsp]] I thought I would take a second to tell my story since the reviews for Pittsford Optical are so horrible. + + Sounds like the Sterling Optical Store is trying to win some business by trying to sucker people into believing some stories that are not ture about Pittsford Optical. + + I purchased my glasses from the new Pittsford Optical Store in January 2010. I originally went to Sterling Optical down the street because they take my insurance. After being greeted by a half class sales woman, I was then told a long, detailed story about Pittsford Optical. They had only bad things to say. So I decided to take a drive to Pittsford Optical to see for myself. After spending some time looking through their frames, I got talking with the gal behind the counter. I mentioned that I just came from Sterling Optical. She smiled and said, "Did you find anything you liked?" I explained my experience and how they went off on a tangent about how awful Pittsford Optical is. She thanked me for giving them a chance. She was never pushy. She helped me in selecting a few frames. I ended up buying a great updated frame and a new pair of lenses. I think they are called Transistions. They are the type that go from clear to sunglasses. + + I'd rather get quality products at great prices vs. going into a chain store and having their trashy employees bad mouth another store. It shows no class. I just want to buy a pair of glasses. + + Take a few extra minutes and walk into Pittsford Optical. You will be glad you did. I am a business owner too. Keep in mind that anyone can go online, create a user name and password and say anything they want to say. Did you notice that there are no names listed for the other complaints?? Do you notice they use names like "bigsmile" and "johnsmith"? That should tell you something. I think that the owners and employees from Sterling are going on this website and creating the reviews themselves. + + Pittsford Optical gained my business. I am a very happy customer. --["Users/LouCox"]

Pittsford Optical

johnsmith1961 — 2010-03-04T01:34:09Z

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	+ ------ + ''2010-03-03 20:34:09'' [[nbsp]] + Sounds like Tammy arnold was one of the few who had a good experience. What kind of rating would that garner on the likes of lets say Ebay? --["Users/johnsmith1961"]

Pittsford Optical

BradMandell — 2010-02-22T23:22:38Z

website is currently a Intuit Small Business site that has been disabled

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Pittsford Optical

peteb — 2010-02-22T20:34:53Z

Map location(s) modified

Pittsford Optical

peteb — 2010-02-22T20:34:53Z

Revert to version 11 (vandalism).

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	+ \|\|<class="tablehead">'''Location'''\|\| + \|\|[[Address("3130 Monroe Ave, Rochester, NY 14618")]]\|\| + \|\|<class="tablehead">'''Hours'''\|\| + \|\|["Info Needed"]\|\| + \|\|<class="tablehead">'''Phone'''\|\| + \|\|585 383 8320\|\| + \|\|<class="tablehead">'''Accessible'''\|\| + \|\|["Info Needed"]\|\| + \|\|<class="tablehead">'''Website'''\|\| + \|\|[http://pittsfordoptical.com/]\|\| + + '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"] in ["Pittsford"]. + + [[Comments]] + ------ + ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: + + innyabc at Citysearch + + On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. + + ~~~~~~~~~~~~~~~~~~~~~~ + + I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. + + Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. + + Pros: None + Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff + + --["Users/DisgruntledCustomer"] + ------ + ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"] + ------ + ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview + + -----this is the comment that I copied from Sterling optical---- + As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. + + Please call our new telephone number, 585-248-0086, with any questions or concerns. + + Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. + + Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. + --["Users/bigsmile111"] + ------

Pittsford Optical

MCarpenter — 2010-02-22T20:11:44Z

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
- \|\|<class="tablehead">'''Location'''\|\| - \|\|[[Address("3130 Monroe Ave, Rochester, NY 14618")]]\|\| - \|\|<class="tablehead">'''Hours'''\|\| - \|\|["Info Needed"]\|\| - \|\|<class="tablehead">'''Phone'''\|\| - \|\|585 383 8320\|\| - \|\|<class="tablehead">'''Accessible'''\|\| - \|\|["Info Needed"]\|\| - \|\|<class="tablehead">'''Website'''\|\| - \|\|[http://pittsfordoptical.com/]\|\| - - '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"] in ["Pittsford"]. - - [[Comments]] - ------ - ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: - - innyabc at Citysearch - - On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. - - ~~~~~~~~~~~~~~~~~~~~~~ - - I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. - - Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. - - Pros: None - Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff - - --["Users/DisgruntledCustomer"] - ------ - ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"] - ------ - ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview - - -----this is the comment that I copied from Sterling optical---- - As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. - - Please call our new telephone number, 585-248-0086, with any questions or concerns. - - Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. - - Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. - --["Users/bigsmile111"] - ------

Pittsford Optical

alexandergartley — 2010-02-16T21:43:00Z

added wiki link to Pittsford

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 12:	Line 12:
- '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"].	+ '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"] in ["Pittsford"].

Pittsford Optical

peteb — 2010-02-16T20:52:37Z

Map location(s) modified

Pittsford Optical

peteb — 2010-02-16T20:52:37Z

Revert to version 7 (Please don't delete headers and other people's comments.).

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
	+ \|\|<class="tablehead">'''Location'''\|\| + \|\|[[Address("3130 Monroe Ave, Rochester, NY 14618")]]\|\| + \|\|<class="tablehead">'''Hours'''\|\| + \|\|["Info Needed"]\|\| + \|\|<class="tablehead">'''Phone'''\|\| + \|\|585 383 8320\|\| + \|\|<class="tablehead">'''Accessible'''\|\| + \|\|["Info Needed"]\|\| + \|\|<class="tablehead">'''Website'''\|\| + \|\|[http://pittsfordoptical.com/]\|\| + + '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"]. + + [[Comments]]
Line 2:	Line 16:
- ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I loved my experience. --["Users/TammyArnold"]	+ ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: + + innyabc at Citysearch + + On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. + + ~~~~~~~~~~~~~~~~~~~~~~ + + I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. + + Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. + + Pros: None + Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff + + --["Users/DisgruntledCustomer"] + ------ + ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"] + ------ + ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview + + -----this is the comment that I copied from Sterling optical---- + As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. + + Please call our new telephone number, 585-248-0086, with any questions or concerns. + + Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. + + Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. + --["Users/bigsmile111"] + ------ + ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I was pretty shocked to read all of the bad comments about them. I decided to visit anyway to see what they were all about. I have to say, these comments listed here are sad. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I would recommend stopping by and make the decision for yourself. Sam Tadros (as stated in the other comments,) is not even part of this location. It's too bad. I loved my experience. --["Users/TammyArnold"]

Pittsford Optical

TammyArnold — 2010-02-16T18:57:28Z

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 2:	Line 2:
- ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I was pretty shocked to read all of the bad comments about them. I decided to visit anyway to see what they were all about. I have to say, these comments listed here are sad. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I would recommend stopping by and make the decision for yourself. Sam Tadros (as stated in the other comments,) is not even part of this location. It's too bad. I loved my experience. --["Users/TammyArnold"]	+ ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I loved my experience. --["Users/TammyArnold"]

Pittsford Optical

TammyArnold — 2010-02-16T18:54:39Z

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
- \|\|<class="tablehead">'''Location'''\|\| - \|\|[[Address("3130 Monroe Ave, Rochester, NY 14618")]]\|\| - \|\|<class="tablehead">'''Hours'''\|\| - \|\|["Info Needed"]\|\| - \|\|<class="tablehead">'''Phone'''\|\| - \|\|585 383 8320\|\| - \|\|<class="tablehead">'''Accessible'''\|\| - \|\|["Info Needed"]\|\| - \|\|<class="tablehead">'''Website'''\|\| - \|\|[http://pittsfordoptical.com/]\|\| - - '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"]. - - [[Comments]] - ------ - ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: - - innyabc at Citysearch - - On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. - - ~~~~~~~~~~~~~~~~~~~~~~ - - I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. - - Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. - - Pros: None - Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff - - --["Users/DisgruntledCustomer"] - ------ - ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"] - ------ - ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview - - -----this is the comment that I copied from Sterling optical---- - As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. - - Please call our new telephone number, 585-248-0086, with any questions or concerns. - - Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. - - Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. - --["Users/bigsmile111"]

Pittsford Optical

TammyArnold — 2010-02-16T18:52:51Z

Comment added.

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 46:	Line 46:
	+ ------ + ''2010-02-16 13:52:51'' [[nbsp]] I drive by this Pittsford Optical store on a daily basis, but have never heard anyone buying from them. I did a google search before I went to see if I could find anything about the company or the styles of frames they carry. I was pretty shocked to read all of the bad comments about them. I decided to visit anyway to see what they were all about. I have to say, these comments listed here are sad. I found the store clean, modern, inviting with a ton of fashion style frames available for me to try on. The staff was professional and super helpful. Heather helped me pick out at least ten frames that I loved. We went over my insurance and the total costs. I finally decided on buying two pair of eye glasses. They called me about five days later to inform me that my glasses were in. I picked them up that very day. I can not say enough out Pittsford Optical. They were amazing to work with. I have even taken my elderly mother back to get her a new pair of glasses too. I would recommend stopping by and make the decision for yourself. Sam Tadros (as stated in the other comments,) is not even part of this location. It's too bad. I loved my experience. --["Users/TammyArnold"]

Pittsford Optical

bigsmile111 — 2010-01-01T06:00:51Z

Comment added.

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 34:	Line 34:
	+ ------ + ''2010-01-01 01:00:51'' [[nbsp]] This guy Sam Tadros was previously the franchise owner of sterling optical on Monroe. He was kicked out due to his poor performance and uncountable customer complaints. He now opened Pittsford Optical (with the old phone number). I can't believe this guy is still in business. See previous comments at http://rocwiki.org/Sterling_Optical#preview + + -----this is the comment that I copied from Sterling optical---- + As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re-acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D. + + Please call our new telephone number, 585-248-0086, with any questions or concerns. + + Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. + + Please reach the Monroe Avenue Sterling Optical directly at 585-248-0086. + --["Users/bigsmile111"]

Pittsford Optical

eastsidestephen — 2009-11-20T01:49:36Z

Comment added.

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 32:	Line 32:
	+ ------ + ''2009-11-19 20:49:36'' [[nbsp]] I agree with the previous comment. See my comment on the ["Sterling Optical"] page for my experience with Sam Tadros. --["Users/EastSideStephen"]

Pittsford Optical

DisgruntledCustomer — 2009-11-19T20:45:01Z

Comment added.

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 15:	Line 15:
	+ ------ + ''2009-11-19 15:45:01'' [[nbsp]] This guy Sam Tadros is a fraud and a complete shyster. He ripped me off big time when he was running the Sterling Optical store on Monroe Ave I heard they kicked him out and good riddance. Here's what other people say about Sam Tadros: + + innyabc at Citysearch + + On 1/15/09 I was the last appointment at 6:30 pm for a "recheck" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite "high priced" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought "Jeff" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying "no returns". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. + + ~~~~~~~~~~~~~~~~~~~~~~ + + I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. + + Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. + + Pros: None + Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff + + --["Users/DisgruntledCustomer"]

Pittsford Optical

peteb — 2009-11-16T21:05:27Z

+ link

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 9:	Line 9:
	+ \|\|<class="tablehead">'''Website'''\|\| + \|\|[http://pittsfordoptical.com/]\|\|

Pittsford Optical

peteb — 2009-11-16T21:04:08Z

linked

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 10:	Line 10:
- '''Pittsford Optical''' is an optical store on ["Monroe Avenue"].	+ '''Pittsford Optical''' is an ["Opticians" optical store] on ["Monroe Avenue"].

Pittsford Optical

alexandergartley — 2009-11-16T18:25:58Z

created page

Differences for Pittsford Optical

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
	+ \|\|<class="tablehead">'''Location'''\|\| + \|\|[[Address("3130 Monroe Ave, Rochester, NY 14618")]]\|\| + \|\|<class="tablehead">'''Hours'''\|\| + \|\|["Info Needed"]\|\| + \|\|<class="tablehead">'''Phone'''\|\| + \|\|585 383 8320\|\| + \|\|<class="tablehead">'''Accessible'''\|\| + \|\|["Info Needed"]\|\| + + '''Pittsford Optical''' is an optical store on ["Monroe Avenue"]. + + [[Comments]]

Pittsford Optical

alexandergartley — 2009-11-16T18:25:58Z

Map location(s) modified