Torres Turn Key Property Management


torres-turnkey.pngReal Estate Services

645 Norton Street, Rochester NY, 14621
Monday - Friday: 9:00AM to 15:00PM
(585) 775–7761


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2020-06-27 12:32:09   Sandra Stidham 4 reviews
17 hours ago-Edit
Critical: Professionalism, Quality, Responsiveness
A year ago Torres Turnkey took over the property management of the home that we have resided in for 11 years. We do not ask a lot of them, just to fix the things that need fixing, when they need fixing! Well, today I submitted a repair request, about 1 pm, via their web site, for a plumbing issue in our basement. I, also, called them, but naturally they did not answer (they NEVER answer when I call), so I leave them voicemail… I, also, send them a text message… I did get a reply from them, via email, which stated, “Hello, I asked Chris to take care of this, So he should be giving you a call. Thanks”. I waited and waited and waited and nothing more. I sent several more texts to find out what the hell was going on and nothing… NO REPLY! SURPRISE… SURPRISE… It is now 7 pm… Has our plumbing issue been resolved? NOPE. Have we heard from Chris or anyone else? NOPE! I am pissed! Like I have already said, we have resided in this house for years. We pay our rent-ON TIME EVERY MONTH. Yet we have to fight to get them to get to return any calls or to get repairs done. This is not the first time! The only time that I have seen them right on anything is if I point out that it is against Housing Code or I remind them that my honey is a Code Enforcement Officer… Then they jump on it. I am pissed! I refuse to go to the laundromat when I have my own washer and dryer! —SandyStidham