Rochester Optical Stores

Locations	Phones
1260 Lyell Avenue, Rochester, NY 14606	585 254 0193
Corner of Mt. Read & Lyell
6720 Pittsford-Palmyra Road, Fairport, NY 14450	585 241 0020
Perinton Square Mall
Hours - (Perinton)
Tuesday: 10:00AM to 6:00PM
Thursday: 10:00AM to 7:00PM
Saturday: 9:00AM to 1:00PM
Hours - (Lyell Ave)
Monday - Wednesday, Friday: 9:00AM to 6:00PM
Thursday: 9:00AM to 7:00PM
Saturday: 9:00AM to 1:00PM
Website
http://www.rochesteropticalstores.com/

Rochester Optical Stores is a franchise of eyewear retail stores owned and operated by Rochester Optical. At Rochester Optical Stores, you will find a number of products and services, ranging from: "Contact Lenses, Comprehensive Eye Exams, Sports & Safety Eyewear Program, Military Eyewear, Frame Repairs & Customization, Free DMV Eye Report, Free Lens & Frame Cleaning"¹ at locations in Rochester and Perinton Square Mall.

Comments:

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2011-11-23 17:19:10   This is a review I originally posted on Yelp, updating a previous (and bad) experience with this vendor:

Well, I never thought that I'd be patronizing this place again, but my company has a special deal with them for safety glasses, so I decided to use it. When I went to pick out my glasses, I was helped fairly quickly by a 'jittery' guy (didn't catch his name, but he couldn't sit still), who was helpful and thourough. He took all the measurements, told me it would be 7-10 days until they were ready, and I paid my co-pay.

A week later, I got a call telling me that they were ready. I set aside an hour the next day, and went down to get them fitted. Boy, what a difference a week makes! Wheras the day I went to pick out my lenses I got good, fast service, the day I went to get fitted was a different story. I waited 10 minutes just to get through the receptionist, then waited another 45 minutes to get fitted. The glasses were done correctly, but I actually had to demand the side shields that were the whole reason for buying safety frames in the first place.

All in all, I would have to say that I got what I paid for, but considering how little I paid, that's not really much of a compliment. They seem to be able to make lenses correctly now, but customer service is highly variable. I would suggest that you budget at LEAST 90 minutes for each trip there. Selection is merely good, nothing special. If it weren't for the special my company gives, I probably wouldn't bother using them. At least they've improved in the last 3 years.

***Update***

I went back for a second fitting the other day (the ear-holds weren't quite right from the first fitting-that's what happens when you rush it), and got better service then. I was also trying to figure out just how much lenses in my new prescription would be for my everyday glasses, and all I get is a vague answer of "about $90-something". Not quite sure why they can't just come out and give me a bona-fide price. I'll be checking to see if Wal-Mart optical can give me a better deal. At least they will quote me a final price.

BTW, I got a call today from them asking if everything was OK with them. So, at least they are trying (at least a bit). I just wish they would get more people to serve customers in the store.

—Alex-C