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Admin Note: Due to ongoing litigation involving Pittsford Optical and another party, some recent comments were moved to Pittsford Optical/Archives
2009-11-19 20:49:36 I had a very bad experience with Pittsford Optical owner Sam Tadros while he owned the Sterling Optical franchise in Pittsford. Here is my comment, copied from the Sterling Optical Page:
2007-02-27 14:43:40 I had the worst customer experience ever at the Monroe Avenue store. I ordered pair of glasses, and after a month-and-a-half of failed promises the store owner told me they could not fit my prescription in the frames I ordered. Despite this, he refused to refund my money! My only option was to pick another frame in the store (his "generous" offer: if I picked a more expensive frame, he'd give me a 50% discount on the difference). I understand sometimes problems happen, but my money should have been refunded - instead I was trapped into buying a pair from this store.
Even the little things were done wrong. I had my glasses adjusted twice by their optician, and both times they were still crooked. When I took them to the Sterling Optical in Southtown Plaza, the optician took his time, and adjusted them properly. The Monroe Avenue store's attitude toward customer service obviously trickles down from the franchise owner to his employees.
The other stores in the area are owned by a different franchisee, so this review does not necessarily reflect on all Locations.—EastSideStephen
2011-05-22 13:57:08 D+ Expensive, not alot of choice of frames, no Dr onsite and no real Optician either. Picked up my glasses and they didn't do any adjustments. Did not have any interest in working with my insurance, I have to send in a claim and had to pay everything upfront. With all of the said I do like my glasses after I went to an optician to have them adjusted. I will not return and to purchase eye glasses. —NewtonNola
Update, I had the wrong RX I found out and even if it was right the digitally cut lenses were crap. They had no peripheral vision when checked at another optical stores lensometer. This place was a $620 mistake. Lesson learned.
2012-04-16 12:01:36 I had a horrible experience with them. I purchased the Groupon for my wife, and after several attempts by them to make sunglasses we had them checked by an licensed optometrist. They weren't correct. The licensed shop also quoted me half the price for the exact same glasses. Wound up having to file a dispute with the credit card company and got my money back. I would avoid this place, go to a reputable shop, and get the job done correctly and cheaper. —EricFaden
2013-02-11 10:08:20 I had a very bad experience at Pittsford Optical as well, and now that I read about his past issues and litigation at Sterling Optical I can see why. I only wish I had done my homework and read the reviews here online prior to buying 3 Groupons. BTW - it seems that this store uses every coupon out there to attract business. My wife's glasses had a problem with the frame and mine had a problem with the lenses. I sent my glasses back twice. Once for not having polished the edges of the lenses like I asked, and then to resolve an issue with a burn mark in the lens from when they polished the edges. Then at the end of last year, my left lense started to have issues with minor scratches and then there were several white circles appearing in the lense. They agreed to replace the lense, so they ordered the replacement. The lense came, so I went to the store to have them replace it. They were afraid to replace the lense because I have a frame with the wire holding the bottom of the lense. So they wanted to ship them to the lab, but this is my only pair of glasses. I tried to find my other glasses but never was able to locate them. They called and left me a voicemail saying that I had until January 25th to come in under warranty to exchange the lense. Then on January 21st I called them to schedule an appointment. They already returned the lenses without ever contacting me again. Apparently, the manager Sam told me the wrong date for the warranty. Never bothered to call me to alert me to the date change. When I called back and complained, the woman on the phone essentially argued with me, blaming me for the problem and telling me there is nothing they can do. I will never shop at this place again, and I would read all of the online comments about this store at Yelp, Google, and whereever else you can read them before making a purchase there. —KenC
2014-01-16 20:45:32 Rochester Man Pleads Guilty To Medicaid Fraud
01/16/2014 02:40 PM01/16/2014 02:46 PM
The State Attorney General's office says a Rochester man lied about his jobs and stole thousands of dollars in Medicaid.
Shamil Tadros pleaded guilty to fraud charges. State attorneys say Tadros posed as a licensed optometrist with a practice at various shops across the county. But the investigation determined that Tadros never received such a license. Attorneys say Tadros got away with over $116,000 from health insurance companies and state funds over the last 13 years. Tadros will be sentenced June 23rd. —JMarinelli
2014-06-25 10:33:19 Pittsford optical shop owner sentenced Patti Singer, Staff writer 9:07 p.m. EDT June 24, 2014
The owner of a Pittsford optical shop will have his business randomly monitored after he pleaded guilty to fraudulently billing Medicaid and other insurers.
Shamil Tadros, 45, owner of Pittsford Optical, 3130 Monroe Ave., was sentenced Monday in Monroe County Court to a three-year conditional discharge, according to the state Office of the Attorney General. Tadros also was sentenced to pay back $116,821 to Medicaid and several private insurers and completed 150 hours of community service. Tadros, of Tonawanda, Erie County, had pleaded guilty in January and had made restitution and completed the community service prior to sentencing.
The attorney general alleged that Tadros fraudulently operated as an optometrist and provided ophthalmology services without a license for either profession. According to the attorney general, Tadros admitted to fraudulently billing Medicaid and other payers, including Excellus BlueCross BlueShield and MVP Health Care, from January 1, 2000 to May 31, 2013.
Tadros is allowed to keep his shop, but he cannot perform any services for which he is not licensed. The shop will be randomly checked to make sure he is complying with the law. Tadros attended optometry school but has not passed the state licensing exams, according to the attorney general. The case was prosecuted by the Medicaid Fraud Control Unit.