Jitters Cafe

InfoInfo MapMap
4357 Buffalo Road, North Chili, NY 14514 [Directions]
Hours (as of August 2013)
Monday - Saturday: 10:00AM to 10:00PM
Sunday: 10:00AM to 9:00PM
585 594 3922
Wheelchair Accessible
<jitterspizzacafe AT yahoo DOT com>
[WWW]RochesterFoodNet.com Cheap Lunch video
[WWW]02-08-2010 Rochester Pizza Blog

Jitters Cafe is a cafe and coffeehouse located in North Chili. They roast their own coffee in-house and offer over 30 flavors. They typically have a house, house decaf, and two other roasts brewed and ready to go. The house roast is closer to a mild roast, while one of the other roasts is usually darker/heavier. They will have a flavored coffee available too. Jitters also has over 50 milkshake flavors and 30 flavored lattes.

Jitters also does catering.


There used to be a second location in Southtown Plaza location which included a bar with wine, liquor, and bottled beer. They also had a pool table, ATM, and dart board. This location also served pizza. It went through several owners before closing in November 2015.


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2007-02-17 17:08:56   The Southtown location will be closed Sunday 2/18/07 - Monday 2/19/07 while they move to a larger space in the same plaza. —DaveMahon

2007-04-02 16:41:14   The new larger location is a big improvement. Try the Ragin Cajun sandwich, it's very tasty. —NathanHenderson

2008-04-26 15:44:19   Went to the Southtown Plaza location. Interesting mix of coffee house, bar and cafe. One improvement to be made is when your order is ready they should let you know by number or by name of the customer. When they are busy and shout the sandwich name or coffee order others with a similar order who ordered after you can walk away with your order. This happened today. —ScottHendler

2008-05-11 20:33:45   As a former JoAnn's employee, I couldn't have asked for a better place just a short walk away to get out of the store for a dinner break or grab a quick drink and/or snack when I'm in the shopping center. The wide variety of drinks offered are made to order which I very much appreciate since I don't tolerate caffeine very well. The Italian sodas are one of my favorites! The sandwiches, wraps and soup are awesome some favorites include: salsalito wrap (turkey, spicy mayo, pepper-jack, lettuce), chicken salad (with cranberries and walnuts on a croissant), ragin cajun, bayou bomber, broccoli cheese soup, and on and on and on... The more experienced, original staff are always friendly and efficient, the newer employees are a little flaky at busy times. They do offer a 10% discount for Southtown employees and college students with ID. —StephanieTodd

2008-10-16 19:04:17   I had lunch at the North Chili location today. On my way in I noticed a sign that said they were hiring for their new location in Gates. Anyone have more details about this new location? —GirlRoc

2008-10-24 10:32:13   The Southtown location has awesome quesadillas and milkshakes. Highly recommended. —AlexanderGartley

2008-11-05 19:58:08   this is a nice coffee shop, but it's kind-of lame to copy other restaurant's ideas. (beer tubes) —Velma

2008-12-10 12:44:34   HORRIBLE SERVICE @ SOUTHTOWN. The atmosphere is schizophrenic (coffee! pizza! bar! sandwiches! shiny things!) and the food is greasy. —BatGuano

2009-01-17 00:53:34   The owners of this cafe are the most unprofessional I have ever seen in any retail business. Not only do they throw out fairly large quantities of reusable materials such as cardboard, glass, plastic, and paper—yes, they recycle NOTHING—but they also let their employees swear loudly every other minute, thinking that none of the customers can hear. And even the owners shout out ridiculous, pejorative terms such as "retard" and "gay" that you'd think high school delinquents were running the place. They don't even keep things clean: they don't wipe down their syrup bottles which, because they have 100 different flavors, they keep opened for months and months and get coated with dust; and all the containers they keep their food supplies in don't really get washed, just rinsed off. The owners also take the closest parking spots instead of leaving them open for their customers; they also leave the one handicap spot they have at their N. Chili location unplowed.

I highly suggest that no one support this business; it is a complete disgrace, and there are much more considerate, cleaner, and professional coffee shops out there. As a secret shopper, I can honestly say Jitters is the worst of the lot. —HoratioHotiro

2009-02-19 19:17:05   This place has no idea what customer service is!! My company had placed a delivery order of over $200. The food was 30 minutes late and 3 orders were incorrect. The two delivery girls were rude and quite disgusting appearance wise. I definitely lost my appetite after seeing them handle our food. We will never order from them again and I suggest that you steer clear of them as well!! In a time like this with the economy being the way it is, they should be excelling in making their customers happy. We LOVE Colombinis!!! —Tabitha

2009-04-30 19:32:57   TERRIBLE. The drinks are marginal- the food is inedible. Went yesterday for a meeting and ordered a wrap, the whole thing was flavorless. The people working at the counter looked at me as if they had no idea what I was asking for when I ordered an iced chai. They said they would call us when our food was ready but instead they just set everything on the counter and expected that we would know it was ours and then glared at us when we went to pick it up. Never again.

Addendum: I was referring to the Jitters at Southtown Plaza in my recent review. I have never been to the North Chili store. I will always give a locally owned place a chance before going to a chain (i.e. Starbucks).—ShawnaLusk

2009-05-04 19:46:58   As a former worker and frequent patron of the North Chili Jitters, I have got to say that the negative comments on here are absolutely ridiculous.

At the North Chili Jitters, there are two bins in the back parking lot. One for garbage and the other for... recycling!

Also, everything gets washed thoroughly according to health codes. Perhaps you were too busy scorning the workers to notice?

If you have ever been in the North Chili jitters for more than 10 minutes to get your precious grande-non-fat-soy, extra-foam, sugar free, amaretto-latte you would know that they go through a lot of bottles of syrup. And the infrequently used ones, like Kiwi for instance, all have little caps on them with a ball stopper inside that keeps the air and dust out and delicious flavors in. It's like magic or something.

On the language note, I have never EVER heard one of the owners use foul language. Sometimes one of the high school age workers will burn their hand on YOUR scalding coffee and maybe a "damn" or "crap" will slip out. In my mind, they are perfectly entitled to their profanity of choice. Other than that, it's all G rated.

I am not sure if you are just an angry person in general or what, but Jitters is a friendly, cozy, clean, family-owned business in a college town outside of Rochester. As a secret shopper, I suggest you stick to retail and leave Jitters alone.

Everyone else: the Jitters in North Chili is a great little family owned operation where they roast their own beans and know their customers by name and make every drink custom to order. If that's what you are looking for in a coffee shop, then come on down. The rest of you can go to Starbucks or Tim Horton's. —wingsofcolor

2009-05-19 21:56:45   I've been living on campus at RIT for years and must have driven by this place hundreds of times. Finally decided to go on a quiet Tuesday night (Southtown location). Just grabbed a chocolate malt milkshake to go and I have nothing but good things to say about the customer service and the food. The people were friendly and the milkshake is tasty. I would go back. Looks like they have a big bar in the back with cheap drinks too. —MichaelGoldberg

2010-04-08 14:59:58   Been to both locations (more often the North Chili one, since my folks live out that way), and I've been happy every time. The coffee is good and food - while not exceptional - is tasty. Never had a problem poor service, never had a problem with uncleanliness. Would much rather frequent this than a chain like Starbucks or Tim Horton's. —PeteTarkulich

2011-07-30 14:31:55   I agree whole hardheartedly with every negative comment on this site. The place is an absolute pig sty. The unisex bathroom is a fecal train wreck. The floor has not been vacuumed in what looks like a month. The coffee bar looks like some used it as a dance floor. Had my husband not already ordered, I would have left that hell hole and gave myself a hand sanitizer bath on the sidewalk. Of course let's not leave out the staff. I believe his name was Jared(at least that is what it said on our ticket)proceeded to yell at a customer because she asked for a little water because she had something in her throat. He told he to go wait at the end of the line. She was so upset. I am floored that this site is owned by the same family that runs the North Chili location. I will never frequent that location again and I will also be telling all family and friends to avoid that location. I cannot believe that with all the negative reviews on this page, that things have not changed. I think that the owner has gotten just a tad to big for his britches. Word of mouth can make or break a business! —Michellewilkie

2012-03-19 17:13:21   Worst pizza I've ever had. I will not be eating here again. —ZachBerger

2012-07-20 15:39:35   I been to both locations well older one in Southtown. I enjoy the shakes here as it is pretty good. The service was pretty good. What I enjoy the most is being able to sit outside and enjoy the nice afternoon with some friends. —bonnev659