Five Guys Burgers and Fries

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FiveGuysWebsterInProgress800.JPGWebster, March 2009 - BradMandell FiveGuysWebsterConst800.jpgWebster In Progress, March 2009 - BradMandell

Address Location Phone
1948 Ridge Road West, Greece NY, 14626 [Directions] Ridgecrest Plaza 730 7922
1100 Jefferson Road, Henrietta NY, 14623 [Directions] Henrietta Plaza 272 1811
927 Holt Road, Webster, NY 14580 Towne Center Webster 872 1746
405 Commerce Drive, Victor, NY 14564 Victor Crossing 398-0227
1881 Monroe Avenue, Pittsford, NY 14618 Brighton Commons 385-4778
Hours (as of Nov 2013 per Website) Five Guys Burgers and Fries logo.gifCompany Logo ®
Monday - Sunday: 11:00AM to 10:00PM
Wheelchair Accesible
All locations

Five Guys Burgers and Fries is a national chain fast casual restaurant. They specialize in a double patty burger, peanuts you eat and throw on the floor, and fries served in a paper bag to soak up the grease.


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2008-09-25 09:31:12   I visited another location of this chain when I lived out of state. At the time, my impression of it was it was a national version of what local places do back in Rochester. They brag about being voted "best burger" in every market they move into, I am interested in seeing how that plays out in this unique burger market. (Random burger comment — the best out of town burger I have ever had was not Fatburger, Five Guys, In and Out, Jack in the Box or anyone else you'd expect, it was by far Carl's Jr.) —BadFish

2008-09-25 11:02:52   "Throwing on the floor" is discouraged (and banned in some states) - Lone Star Steakhouse use to have the shell-it-yourself peanuts, but got sued for big bucks and stopped when someone was seriously hurt slipping on the peanut shells (they encouraged the practice and were therefore LIABLE) - WARNING all folks with [WWW]Peanut Allergies stay far away from the location and all recent customers!!! —BradMandell

2008-09-25 11:16:07   Lived in Northern Va when they opened ([WWW]Falls Church News) and have been to a lot of them. I am surprised they did not select Greece as it would be befitting of there greasy burgers and fries - {"not that there is anything wrong with that mind you"}. Every once in a while you need a high-fat content hit - but Wahlburgers (and the coupons) will still be a hit. —BradMandell

2008-10-01 20:20:24   Just had dinner there with my husband and a friend, it was as good as every other Five Guys burger I've had previously at other of their locations. The place was considerably busy when we arrived at 6:30pm-ish and still going when we left over an hour later. The burgers are double burgers unless you order a little burger, the toppings are awesome, the fries are great, the service was surprisingly good - surprising because it's the first day of business, guess someone finally got it right, and it the peanuts are just a nice extra to have. We'll definitely be back but I have to say, after living here for a couple years now, I can see why a bad burger joint would be run out of town considering the already awesome collection of hometown burger places here. Anyhow, give the place a try if you're looking for a no-frills, just honestly good burger. —StephanieTodd

2008-10-23 12:56:37   In a word, overrated. Whether it's takeout or dine-in, they throw the fries in a bag with your burger, so there's grease all over everything. The burgers are good, and I really like the fact that grilled mushrooms & onions don't cost extra, but the burgers are more expensive to begin with, so it's not really the freebie it might seem to be. As for the fries, being cooked in peanut oil doesn't seem to make much difference - they're just average. Like BadFish says, it seems to be a chain restaurant mimicking our local burger places, so it might be a novel idea elsewhere, but it's nothing new here - I'll probably stick to Bill Gray's. —McgMatt

2008-11-09 20:55:47   Burgers are pretty good. I like the Cajun fries. Not to fond on how they throw extra fries into the bag and get everything covered in oil. Drove past yesterday and noticed the lights off and all the chairs on top of the tables which made me curious. I drove up the door and saw a sign stating they had a kitchen fire and are temporarily closed. —ScottHendler

2008-11-11 09:39:26   The rest of America just discovered what Rochester has been eating for years at Tom Wahls, Dons Original, Vic and Irvs, and Bill Grays. Five Guys is just the national chain version of these local restaurants. Not bad, but if I want a greasy burger, Id rather keep 100% of the profits local. (Five Guys is a franchise.) —MrRochester

2008-11-16 17:38:33   Great cajun seasoning for the hot, crisy, and yes, greasy fries! Gotta have it sometimes. The burgers can be dressed with a variety of toppings for free including sauteed mushrooms. Delicous.... —RocDiner

2008-12-10 21:17:36   The fries are out of this world and the simple menu is refreshing but if I want a simply delicious burger, I'll support our local joints. —BatGuano

2009-01-22 18:44:56   I "did" Five Guys today for the first time.

I don't at all see the Tom Wahl's/Bill Gray's comparisons. The counter area is bright red and white, so maybe in the visual sense. But the burgers are WAY more juicy and tender, I thought, and the fries - well, comparing Five Guys to TWBG is like comparing antique fine china to BJ's paper plates. The Five Guys fries are thick, cut with the skins on, and have a hint of crispiness with some pleasing chewiness. And that's the regular fries; I'm sure the cajun ones are even better. Nothing like the limp and soggy TWBG fries.

So will I be going there three times a month? No, I won't.

A regular bacon cheeseburger, small fries, small drink came to more than $10. Absolutely delicious, but still 25% more expensive than locally-owned TWBG, and twice a comparable fast food combo.

I will also point out that the fries are plentiful to the point of silliness. You get a 12-oz styrofoam cup just JAMMED with fries, plus an equal amount strewn in the bag. Easily plenty to feed two or three people. I couldn't finish mine. —bionicsimmons

2009-02-15 20:51:48   I work there. As someone who works 3-4 days a week and always get accompanying food each shift, I never, never get tired of their fries. That's one plus about them. And it's probably why the place gets lines extending to the entrance doors just about every day.

Their hotdogs rock. They're perfectly cooked. I usually get them folded over and placed between burger buns, the usual dog buns just don't cut it for me.

Every time I recommend to someone to try a bacon cheese hotdog from Five Guys, they thank me profusely after they messily eat theirs. —Bammerburn

2009-02-15 20:53:58   Also, Five Guys here in Rochester is deaf friendly. Four deaf people work there, so if you want a signing cashier, there's usually someone around to help you out. —Bammerburn

2009-02-18 13:44:09   Had my first Five Guys burger on Sunday and I have to say that I loved it. The burger, with its many toppings, was delicious. However, I did not enjoy the fries one bit. No salt, nothing. Did I mention there were about 10,000 fries in the bag? I'll def be back again for another burger though. —MarcVera

2009-02-20 14:09:25   Went here for lunch with some coworkers last week. I got a hamburger(no cheese) with lettuce, tomato, onions, jalapenos, mustard and ketchup. I thought it was fairly good, a bit above par, but not outstanding. I think the jalapenos were fresh and not pickled, which for me is a turn-off. I personally think there are better burgers to be had at non major chain fast food joints in Rochester. My personal favorite is Mark's Texas Hots.

The fries were good and christ, do they give you a lot! Apparently, the fries are supposed to be the real selling point of this place. They were good, but I didn't think they were significantly better than any other place with good fries or particularly unique.

All in all, this place can definitely stand shoulder to shoulder with any burger joint in Rochester, I think it all comes down to minute differences in personal preference that determine which one you like best. —AlexD1234

2009-02-28 21:40:58   This is where I go when I am looking for a good burger in Henrietta. The only spot in town I can think with a *tastier* burger is the little cafe in the deli area of the pittsford wegmans. Five guys does use wonderful fresh jalapenos so check that out if you are into that sort of thing. They also provide malt vinegar for their fries which is a nice touch. —WindyPig

2009-03-01 09:34:13   I went there recently and I was not impressed at all with their food. Cheeseburger was awful because their version of hot sauce is red and runny like a Frank's Red Hot instead of thick like Don's Original. The fries are way too greasy and they seem to think that if you give people a whole lot of them, it will make up for their lack of quality. Don's has the big steak fries and they have a tiny amount of grease compared to this place. I will never ever visit this place again! —DabeernFooddude

2009-03-28 21:57:41   Stopped by to check status on the Webster unit today. It is expected to open sometime in April and is on the south side of Ridge Road across from Towne Center Webster in a new small shopping plaza. The new Goodwill that opened in the last few months is right behind it. —BradMandell

2009-04-20 15:33:30   Webster location is now open. I had a cheeseburger and regular fries. Order took a long time to be cooked, but at least they give you free peanuts to eat while you wait. The cheeseburger was pretty good, but bigger than I expected. A "little cheeseburger" is one beef patty, and a regular cheeseburger has two. Burger was good, but a little greasy. The bun ended up saturated with grease. Five guys is supposedly know for their fries. I found them to be really greasy/soggy and a huge disappointment. They were thick cut but were not crispy at all. On the plus side, they give you free malt vinegar to dip them in. Overall, I think Bill Grays/ Tom Wahls has a better menu and better quality food. And prices are comparable at all three joints. —StevePlace

2009-05-10 19:25:33   Oh how I wanted to love this place. The first time I went I took it home - just a plain cheeseburger and fries. Burger was dry, fries were greasy. I chalked it up to the 15 minute ride home. The 2nd time I ate in - the fries were hot but way too greasy (and I love pretty much all french fries!). And the burger was dry - again. And I came out smelling like the fryer. In my book, just not worth the calories and cholesterol. I'm not a fan of the local guys either (Bill Grays or Tom Wahls), when I need a good burger I guess I still need to drive all the way to Zebbs. —DGandDJ

2009-12-06 09:20:38   Almost one year ago I made my first visit to Five Guys. I wasn't so blown away by the burger that felt I would ever go back. I did like the fries, however.

This time around the burger was pretty damn outstanding and the fries weren't fully cooked (and, I don't know the best way to put this, wet). The fact that the burger was so good will give me pause next time I'm in the mood for a burger and I'm in Henrietta.

Still, though, I don't feel good about myself supporting a chain that isn't local. I suppose that Five Guys may force some of the local chains (living on reputation) to up their game but I would hope they wouldn't put them under.

In any case, the burger was delicious and juicy and filling. —BatGuano

2009-12-19 09:42:16   Five Guys is the best around. I am so glad they have finally come to the Rochester Metro area. Burgers are always juicy, and the fries are great, and they are fresh cut. Not frozen like the other places.
You also get more bang for your buck at Five Guys.
Comparing Five Guys to Bill Gray's is almost pointless, Five Guy's wins by a longshot. —ChrisJordan

2010-03-01 09:31:04   When are these guys coming to Greece? —MrPhil

2010-03-24 19:34:43   the fries are excalant —MARIESAMAOIU

2010-10-27 00:45:28   Five guys is a great standby but IMO is on par with the local establishments. I frequent Tom Wahl's/Bill Gray's or Five Guys for burgers based on my mood. Gotta love the fries and malt vinegar they provide. —SargtGrumbles

2010-12-27 02:13:07   GREAT place for fast food burgers. —DE

2011-11-21 16:17:04   This is a review I originally posted on Yelp:

If it were just the food, I'd be giving them 3, maybe even 4 stars. BTW, I'm reviewing the place on Ridge Rd. in Webster, but since it's a chain, I'm sure they're all pretty much the same.

I went in and ordered one of their bacon burgers, small fries, and a Coke. This order set me back a whopping $10.45, more than you'd pay for a burger at a diner, so I was hoping that it would be the BEST burger in the world (god knows for THAT much, it d@mn well oughtta be!).

I sat down on one of the plain, hard, uncomfortable seats and waited for my number to be called, while listening to Led Zepplin being played at nearly ear-splitting volume. Heck, I didn't even like this song too much when it was new! Finally, after they went through about 1/2 of that album, my number was called, so I went up to get it.

$10.45 for a lunch, and they have the nerve to only serve it in a BAG?? WTF?? I asked for a tray, and he said "We don't got none." So, like a farmhand on lunch, I took my bag of food and sat down, expecting to be dazzled by the food.

Unfortunately, it was a better-than-average burger, along with better-than-average fries, but nothing THAT special (certainly not '$10.45 special'...). The Led Zepplin kept on blasting (I think it was LZ3, the whole friggin ablum they played!), and the hard seat kept getting more and more uncomfortable.

The decor of the place even disappoints-tiles on the floors and walls, cheap, hard chairs, wobbly tables, and many, many 100lb bags of potatos (???!!!) stacked in the middle of the d@mn floor. I sure hope those taters don't get made into fries after people sneezed and sat on them for days...

2012-03-10 09:04:46   Delicious, but horrifying when you look at nutritional value —AGoldman

2012-06-29 13:39:42   I've come to love the food here. The burgers are great.

Atmosphere? Not so much. Every time I go, they have the music amped louder and louder. And, at least in Henrietta, they must have the mistaken impression that people come to chuckle at the employees. So if you like to be where people who look like they took a couple extra years to finish high school are singing loudly to 30-40 year-old songs like "Rock and Roll All Night" or "Black Water," making it almost impossible to talk with the friends you're sitting with - well, this is the place to be! —bionicsimmons

2012-07-31 21:29:20   I enjoy the fries over here at the 5 Guys I been to. I stop in the Henrietta once and grab some fries while waiting to meet someone near by. —bonnev659

2019-12-07 15:56:44   The now-former Pittsford Plaza place is relocating to the former Qdoba space at 1881 Monroe Avenue (which actually fronts on Winton). —markjackson